Payments Academy
Thames Estates payment 1 Thames Estates payment NOW 2 Seine Renovations 3 BNP Paribas 4 Pacs.004 also 5 Barclays The payment starts in London, where a property company called Thames Estates pays EUR 50,000 to a contractor in Paris called Seine Renovations, for work on an office building. Step 1 of 5 Thames Estates payment 1 NOW Thames Estates payment 2 Seine Renovations 3 BNP Paribas 4 Pacs.004 also 5 Barclays The payment starts in London, where a property company called Thames Estates pays EUR 50,000 to a contractor in Paris called Seine Renovations, for work on an office building. Step 1 of 5
Seine Renovations discovers wrong invoice 1 Thames Estates payment 2 Seine Renovations NOW 3 BNP Paribas 4 Pacs.004 also 5 Barclays Two days later, Seine Renovations discovers that Thames Estates paid the wrong invoice, and that only EUR 30,000 was actually due for the work completed so far. Step 2 of 5 Seine Renovations discovers wrong invoice 1 Thames Estates payment 2 NOW Seine Renovations 3 BNP Paribas 4 Pacs.004 also 5 Barclays Two days later, Seine Renovations discovers that Thames Estates paid the wrong invoice, and that only EUR 30,000 was actually due for the work completed so far. Step 2 of 5
BNP Paribas applies return charge 1 Thames Estates payment 2 Seine Renovations 3 BNP Paribas NOW 4 Pacs.004 also 5 Barclays BNP Paribas also applies its return charge, and the charges elements in the pacs.004 record that deduction. Step 3 of 5 BNP Paribas applies return charge 1 Thames Estates payment 2 Seine Renovations 3 NOW BNP Paribas 4 Pacs.004 also 5 Barclays BNP Paribas also applies its return charge, and the charges elements in the pacs.004 record that deduction. Step 3 of 5
Pacs.004 also carries the settlement 1 Thames Estates payment 2 Seine Renovations 3 BNP Paribas 4 Pacs.004 also NOW 5 Barclays The pacs.004 also carries the settlement method and the return chain, and both matter for the settlement that follows. Step 4 of 5 Pacs.004 also carries the settlement 1 Thames Estates payment 2 Seine Renovations 3 BNP Paribas 4 NOW Pacs.004 also 5 Barclays The pacs.004 also carries the settlement method and the return chain, and both matter for the settlement that follows. Step 4 of 5
Barclays credits EUR 29,975 1 Thames Estates payment 2 Seine Renovations 3 BNP Paribas 4 Pacs.004 also 5 Barclays NOW Barclays credits EUR 29,975 to the Thames Estates account, Step 5 of 5 Barclays credits EUR 29,975 1 Thames Estates payment 2 Seine Renovations 3 BNP Paribas 4 Pacs.004 also 5 NOW Barclays Barclays credits EUR 29,975 to the Thames Estates account, Step 5 of 5

Steps of this lesson, in order.

0:00 / 3:50 Step 1 of 5

Worked Example: A Returned EUR 50,000 Payment with a Partial Amount and Charges

Reject and Return in CBPR+, Lesson 6 of 7, Narration 3:50, D11 Operations, exceptions and reconciliation

Settlementpacs.008Creditor

What you will learn

Your objective. By the end of this lesson, you will be able to explain worked example: a returned EUR 50,000 payment with a partial amount and charges. The payment starts in London, where a property company called Thames Estates pays EUR 50,000 to a contractor in Paris called Seine Renovations, for work on an office building.

Why it matters. This matters because operations is where payments are reconciled, investigated and fixed. The work in this lesson is what keeps the money right.

Chapter objective: Learner explains reject and return in CBPR+, describes when pacs.002 is mandatory for a final negative status, and shows how pacs.004 works as a separate settlement instruction. Learner uses real amounts, banks and message names to show how reject and return work in practice.

Key learning points

  • Thames Estates payment
  • Seine Renovations discovers wrong invoice
  • BNP Paribas applies return charge
  • Pacs.004 also carries the settlement
  • Barclays credits EUR 29,975

Key terms

Settlement: The final movement of funds between banks to discharge obligations created by cleared payments. Settlement is usually made in central bank money or through correspondent accounts.

pacs.008: An ISO 20022 message for a financial institution to financial institution customer credit transfer. It replaces MT103 in cross border payments and carries structured debtor, creditor, charges and...

Creditor: The party that is owed money and receives a payment, such as a supplier, a seller or a service provider.

Exception investigation workflow showing Worked Example: A Returned EUR 50,000 Payment with a Partial Amount and Charges.

Practise this lesson

Exercise

Handle the exception described in this lesson the way the lesson prescribes.

Use the exception type, the reason code and the recovery path in this lesson.

  1. What to do. State what happened, what the correct action is, what must not be done, and what the post-incident review should capture.

Correct result. The correct action is the one the lesson prescribes for this exception type, with the right reason code and the right message. The payment must not be resent without checking whether it already settled, because that creates a duplicate.

Why. An exception handled wrongly is worse than the exception itself. A duplicate payment is a loss, and an unlearned exception will happen again.

Check your understanding

Practice question

Which of the following best describes worked example: a returned EUR 50,000 payment with a partial amount and charges?

Takeaway and next step

What to remember

The lesson is that a return is a new payment with its own economics, not a simple undo button, and teams that treat the pacs.004 as a fresh instruction, with its own amount, its own settlement method, and its own chain, will reconcile it first time, while teams that treat it as a reversal will post the wrong amount or lose the charges.

Reconcile the payment in this lesson against its statement and find the break.

Open the Accounting and Reconciliation Lab →

Builds on "Worked Example: A Rejected USD 100,000 Payment Traced Bank by Bank".

Transcript and full text

Show transcript

The payment starts in London, where a property company called Thames Estates pays EUR 50,000 to a contractor in Paris called Seine Renovations, for work on an office building. Thames Estates banks with Barclays in London, and Seine Renovations banks with BNP Paribas in Paris. Barclays sends a pacs.008 for EUR 50,000 through the SWIFT network, BNP Paribas receives it, validates it, and credits EUR 50,000 to the Seine Renovations account. At that moment the payment is settled, the beneficiary holds the funds, and the timing test gives its answer. Any problem from now on must be handled as a return, not a reject, because the creditor account has already been credited. Two days later, Seine Renovations discovers that Thames Estates paid the wrong invoice, and that only EUR 30,000 was actually due for the work completed so far. Seine Renovations instructs BNP Paribas to return EUR 30,000 to Thames Estates and to keep EUR 20,000, which covers the work already done. BNP Paribas cannot send a pacs.002, because the payment was not rejected, and it cannot simply reverse the original credit, because the pacs.008 is already settled. It must create a new settlement instruction, a pacs.004, for the partial amount of EUR 30,000, with the original EUR 50,000 recorded as the Original Interbank Settlement Amount for reference. BNP Paribas also applies its return charge, and the charges elements in the pacs.004 record that deduction. BNP Paribas charges EUR 25 for processing the return, so the Returned Interbank Settlement Amount becomes EUR 29,975, which is EUR 30,000 less the EUR 25 charge. The pacs.004 carries the charges amount, the bearer, and the agent that deducted it, so that Barclays in London can explain the shortfall to Thames Estates. If those elements were missing, Thames Estates would see EUR 29,975 arrive against a EUR 30,000 expectation and would raise a query, and Barclays would have no evidence to answer it. The charges elements turn a confusing shortfall into a documented deduction. The pacs.004 also carries the settlement method and the return chain, and both matter for the settlement that follows. The settlement method is INDA, which tells Barclays to settle the return by debiting the account of the instructed agent, namely the euro account that BNP Paribas holds with Barclays. The return chain lists BNP Paribas as the returning agent, Barclays as the previous agent, and Thames Estates as the ultimate debtor, so every bank in the chain knows the route the return must follow. Barclays receives the pacs.004, debits the BNP Paribas account for EUR 29,975, and prepares to credit its customer, Thames Estates. Barclays credits EUR 29,975 to the Thames Estates account, and it sends a statement entry that shows the original EUR 50,000 payment, the EUR 30,000 partial return, and the EUR 25 charge deducted by BNP Paribas. Thames Estates now holds EUR 20,000 with Seine Renovations for the work done, it has recovered EUR 29,975 of the overpayment, and it has paid EUR 25 in return charges. The lesson is that a return is a new payment with its own economics, not a simple undo button, and teams that treat the pacs.004 as a fresh instruction, with its own amount, its own settlement method, and its own chain, will reconcile it first time, while teams that treat it as a reversal will post the wrong amount or lose the charges.

The payment starts in London, where a property company called Thames Estates pays EUR 50,000 to a contractor in Paris called Seine Renovations, for work on an office building. Thames Estates banks with Barclays in London, and Seine Renovations banks with BNP Paribas in Paris. Barclays sends a pacs.008 for EUR 50,000 through the SWIFT network, BNP Paribas receives it, validates it, and credits EUR 50,000 to the Seine Renovations account. At that moment the payment is settled, the beneficiary holds the funds, and the timing test gives its answer. Any problem from now on must be handled as a return, not a reject, because the creditor account has already been credited.

Two days later, Seine Renovations discovers that Thames Estates paid the wrong invoice, and that only EUR 30,000 was actually due for the work completed so far. Seine Renovations instructs BNP Paribas to return EUR 30,000 to Thames Estates and to keep EUR 20,000, which covers the work already done. BNP Paribas cannot send a pacs.002, because the payment was not rejected, and it cannot simply reverse the original credit, because the pacs.008 is already settled. It must create a new settlement instruction, a pacs.004, for the partial amount of EUR 30,000, with the original EUR 50,000 recorded as the Original Interbank Settlement Amount for reference.

BNP Paribas also applies its return charge, and the charges elements in the pacs.004 record that deduction. BNP Paribas charges EUR 25 for processing the return, so the Returned Interbank Settlement Amount becomes EUR 29,975, which is EUR 30,000 less the EUR 25 charge. The pacs.004 carries the charges amount, the bearer, and the agent that deducted it, so that Barclays in London can explain the shortfall to Thames Estates. If those elements were missing, Thames Estates would see EUR 29,975 arrive against a EUR 30,000 expectation and would raise a query, and Barclays would have no evidence to answer it. The charges elements turn a confusing shortfall into a documented deduction.

The pacs.004 also carries the settlement method and the return chain, and both matter for the settlement that follows. The settlement method is INDA, which tells Barclays to settle the return by debiting the account of the instructed agent, namely the euro account that BNP Paribas holds with Barclays. The return chain lists BNP Paribas as the returning agent, Barclays as the previous agent, and Thames Estates as the ultimate debtor, so every bank in the chain knows the route the return must follow. Barclays receives the pacs.004, debits the BNP Paribas account for EUR 29,975, and prepares to credit its customer, Thames Estates.

Barclays credits EUR 29,975 to the Thames Estates account, and it sends a statement entry that shows the original EUR 50,000 payment, the EUR 30,000 partial return, and the EUR 25 charge deducted by BNP Paribas. Thames Estates now holds EUR 20,000 with Seine Renovations for the work done, it has recovered EUR 29,975 of the overpayment, and it has paid EUR 25 in return charges. The lesson is that a return is a new payment with its own economics, not a simple undo button, and teams that treat the pacs.004 as a fresh instruction, with its own amount, its own settlement method, and its own chain, will reconcile it first time, while teams that treat it as a reversal will post the wrong amount or lose the charges.

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